Value (‘facilitation' and ‘creation’) - Capability ~ Service ~ Enabler
In keeping with the emerging phenomenon of Artificial Intelligence (AI), Enterprise Architects are discovering the need to consider influences from AI agents, AI workflows, Generative Tools, Large Language Models(LLM’s) and Retrieval Augmented Generators, all of which are driving both challenges and changes to organisational Business Operating Models (BOM). As AI technologies on Software as a Service platform slowly creep into organisational use, as we found with shadow IT, there is an ever-increasing need for stronger oversight and guardrails to mitigate any risks. Recently, whilst reviewing a low-code AI agent Development Platform and conducting research for my new book, I found myself revisiting the ‘ Capability, Service and Enabler ’ (CSE) classifications. Whilst the demarcation of concerns for the CSE’s remains valid, with the advent of new AI capabilities, the gap between services and enablers is getting shorter and now it becomes apparent to revisit the original diagram and show...